{"id":5986,"date":"2026-04-08T18:34:57","date_gmt":"2026-04-08T22:34:57","guid":{"rendered":"https:\/\/caheritage.org\/complaint-form\/"},"modified":"2026-04-20T06:40:32","modified_gmt":"2026-04-20T10:40:32","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/caheritage.org\/en\/complaint-form\/","title":{"rendered":"Complaint Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5986\" class=\"elementor elementor-5986 elementor-5478\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d68048d elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"7d68048d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;560fc87&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c22e88d\" data-id=\"3c22e88d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71fec14 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"71fec14\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51c2ec12 elementor-section-full_width elementor-hidden-mobile elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"51c2ec12\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ccbcbfa&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-37831d53\" data-id=\"37831d53\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:5980,&quot;url&quot;:&quot;https:\\\/\\\/caheritage.org\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/33737.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f5ad90 elementor-invisible\" data-id=\"1f5ad90\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ac06e90 elementor-widget elementor-widget-text-editor\" data-id=\"1ac06e90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"lead\">Centres d\u2019Accueil H\u00e9ritage encourages your feedback.<br>Receiving your comments\u2014positive or negative\u2014is the best way for us to improve and continue to serve you better. Let\u2019s work together to find practical and reasonable solutions. <br><br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-406d2cda elementor-mobile-align-center elementor-align-left elementor-invisible elementor-widget elementor-widget-raven-heading\" data-id=\"406d2cda\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h2 class=\"raven-heading raven-heading-h2\"><span class=\"raven-heading-title \">All complaints, comments, and suggestions are strictly confidential.<\/span><\/h2><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-754e7036 elementor-widget elementor-widget-spacer\" data-id=\"754e7036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50ee6852 elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"50ee6852\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ccbcbfa&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58be0a75 elementor-invisible\" data-id=\"58be0a75\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b51bf9d elementor-widget elementor-widget-text-editor\" data-id=\"3b51bf9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Centres d\u2019Accueil H\u00e9ritage encourages your feedback.<br>Receiving your comments\u2014positive or negative\u2014is the best way for us to improve and continue to serve you better. Let\u2019s work together to find practical and reasonable solutions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217ea80 elementor-widget elementor-widget-spacer\" data-id=\"217ea80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bddb4c9 elementor-mobile-align-center elementor-align-center elementor-invisible elementor-widget elementor-widget-raven-heading\" data-id=\"bddb4c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h2 class=\"raven-heading raven-heading-h2\"><span class=\"raven-heading-title \">All complaints, comments, and suggestions are strictly confidential.<\/span><\/h2><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa54297 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"5aa54297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7ab9ebb6\" data-id=\"7ab9ebb6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:5981,&quot;url&quot;:&quot;https:\\\/\\\/caheritage.org\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/33737-1.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5812f012 elementor-widget elementor-widget-spacer\" data-id=\"5812f012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f56d70d mission elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"4f56d70d\" data-element_type=\"section\" data-e-type=\"section\" id=\"mission\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4f4d4d9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3868a85f\" data-id=\"3868a85f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36dbf644 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"36dbf644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217fdeff elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"217fdeff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45b000f7 elementor-section-content-space-around elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45b000f7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4f4d4d9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34300a8f elementor-invisible\" data-id=\"34300a8f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51075829 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"51075829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6982f01b elementor-mobile-align-center elementor-align-left elementor-widget elementor-widget-raven-heading\" data-id=\"6982f01b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h2 class=\"raven-heading raven-heading-h2\"><span class=\"raven-heading-title \">About complaints\n\n\n<\/span><\/h2><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f51e7b7 elementor-widget elementor-widget-spacer\" data-id=\"5f51e7b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc1fe62 elementor-widget elementor-widget-text-editor\" data-id=\"6bc1fe62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A complaint is an expression of dissatisfaction. It may relate to any of the following: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435c0e39 elementor-widget elementor-widget-spacer\" data-id=\"435c0e39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb2bd52 elementor-invisible elementor-widget elementor-widget-jet-timeline\" data-id=\"7cb2bd52\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"jet-timeline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-timeline jet-elements\"><div class=\"jet-timeline jet-timeline--align-left jet-timeline--align-middle\">\n\t<div class=\"jet-timeline__line\"><div class=\"jet-timeline__line-progress\"><\/div><\/div>\n\t<div class=\"jet-timeline-list\"><div class=\"jet-timeline-item  elementor-repeater-item-67dafc3 jet-timeline-item--image-inside\">\n\t<div class=\"timeline-item__card\">\n\t\t<div class=\"timeline-item__card-inner\">\n\t\t\t\t\t\t\t\t<div class=\"timeline-item__card-content\">\n\t\t\t\t\t<div class=\"timeline-item__meta\"><\/div><h5 class=\"timeline-item__card-title\">CAH policies and procedures<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"timeline-item__card-arrow\"><\/div>\n\t<\/div>\n\t<div class=\"timeline-item__point\"><div class=\"timeline-item__point-content timeline-item__point-content--icon\"><span class=\"jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"timeline-item__meta\"><\/div><\/div><div class=\"jet-timeline-item  elementor-repeater-item-1aae0d8 jet-timeline-item--image-inside\">\n\t<div class=\"timeline-item__card\">\n\t\t<div class=\"timeline-item__card-inner\">\n\t\t\t\t\t\t\t\t<div class=\"timeline-item__card-content\">\n\t\t\t\t\t<div class=\"timeline-item__meta\"><\/div><h5 class=\"timeline-item__card-title\">Staff<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"timeline-item__card-arrow\"><\/div>\n\t<\/div>\n\t<div class=\"timeline-item__point\"><div class=\"timeline-item__point-content timeline-item__point-content--icon\"><span class=\"jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"timeline-item__meta\"><\/div><\/div><div class=\"jet-timeline-item  elementor-repeater-item-269e47a jet-timeline-item--image-inside\">\n\t<div class=\"timeline-item__card\">\n\t\t<div class=\"timeline-item__card-inner\">\n\t\t\t\t\t\t\t\t<div class=\"timeline-item__card-content\">\n\t\t\t\t\t<div class=\"timeline-item__meta\"><\/div><h5 class=\"timeline-item__card-title\">Access to services<\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"timeline-item__card-arrow\"><\/div>\n\t<\/div>\n\t<div class=\"timeline-item__point\"><div class=\"timeline-item__point-content timeline-item__point-content--icon\"><span class=\"jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"timeline-item__meta\"><\/div><\/div><div class=\"jet-timeline-item  elementor-repeater-item-0191d45 jet-timeline-item--image-inside\">\n\t<div class=\"timeline-item__card\">\n\t\t<div class=\"timeline-item__card-inner\">\n\t\t\t\t\t\t\t\t<div class=\"timeline-item__card-content\">\n\t\t\t\t\t<div class=\"timeline-item__meta\"><\/div><h5 class=\"timeline-item__card-title\">Quality of services <\/h5>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"timeline-item__card-arrow\"><\/div>\n\t<\/div>\n\t<div class=\"timeline-item__point\"><div class=\"timeline-item__point-content timeline-item__point-content--icon\"><span class=\"jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-dot-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.033 8 8 119.033 8 256s111.033 248 248 248 248-111.033 248-248S392.967 8 256 8zm80 248c0 44.112-35.888 80-80 80s-80-35.888-80-80 35.888-80 80-80 80 35.888 80 80z\"><\/path><\/svg><\/span><\/div><\/div><div class=\"timeline-item__meta\"><\/div><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56c44d65 elementor-widget elementor-widget-spacer\" data-id=\"56c44d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3721c458 elementor-widget elementor-widget-spacer\" data-id=\"3721c458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-462edc1b elementor-widget elementor-widget-spacer\" data-id=\"462edc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74063784 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle elementor-invisible\" data-id=\"74063784\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;560fc87&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cdb0dec\" data-id=\"3cdb0dec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-454068b9 elementor-widget elementor-widget-spacer\" data-id=\"454068b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d1ad644 elementor-widget elementor-widget-spacer\" data-id=\"7d1ad644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-448f977c elementor-section-content-space-around membrecva elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"448f977c\" data-element_type=\"section\" data-e-type=\"section\" id=\"membrecva\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4f4d4d9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-719a7b5\" data-id=\"719a7b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3485cf56 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"3485cf56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75eefbb elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"75eefbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-664d91ed elementor-mobile-align-center elementor-align-left elementor-widget elementor-widget-raven-heading\" data-id=\"664d91ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h2 class=\"raven-heading raven-heading-h2\"><span class=\"raven-heading-title \">How is a complaint handled?\n\n\n\n\n<\/span><\/h2><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12bd410 elementor-widget elementor-widget-spacer\" data-id=\"12bd410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43357292 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"43357292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tYou will receive an acknowledgment of receipt within three (3) business days.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6af7a1c5 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6af7a1c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWe will follow CAH policies and procedures for complaint resolution.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7279527 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7279527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tComplaints are handled confidentially. Your complaint will only be disclosed when required by law (e.g., in the case of a criminal offence).  \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef7edd4 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ef7edd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tYou will be informed of the outcome within a reasonable timeframe.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2dc2f2 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"c2dc2f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-172d2688 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"172d2688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-239c86d7 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"239c86d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-281a757a elementor-section-content-space-around elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"281a757a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4f4d4d9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInDown&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22218da3 elementor-invisible\" data-id=\"22218da3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e0df14b elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"2e0df14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639d89f5 elementor-mobile-align-center elementor-align-left elementor-widget elementor-widget-raven-heading\" data-id=\"639d89f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h2 class=\"raven-heading raven-heading-h2\"><span class=\"raven-heading-title \">How to submit a complaint\n\n\n\n<\/span><\/h2><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c20858c elementor-widget elementor-widget-spacer\" data-id=\"c20858c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-680470ac elementor-widget elementor-widget-text-editor\" data-id=\"680470ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"165\">The complaint process is designed to be transparent and accessible. It is our responsibility to address each complaint and find the best possible resolution. <\/p><p data-start=\"167\" data-end=\"392\" data-is-last-node=\"\" data-is-only-node=\"\">Simply complete the online form below. Once submitted, your request will be handled as quickly as possible. If needed, you may also contact a case manager for follow-up.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17ff05cf elementor-widget elementor-widget-spacer\" data-id=\"17ff05cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-892647b elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"892647b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;dc0c6a2&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5feb205f\" data-id=\"5feb205f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34fe3271 raven-tablet-form-button-align-center raven-form-button-align-center elementor-widget elementor-widget-raven-form\" data-id=\"34fe3271\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;fields&quot;:[{&quot;_id&quot;:&quot;0cff6db&quot;,&quot;type&quot;:&quot;html&quot;,&quot;acceptance_text&quot;:null,&quot;field_html&quot;:&quot;&lt;div style=\\&quot;font-size:18px; font-weight:600; color:#0D7FC3; margin-top:25px; margin-bottom:10px; text-align:left;\\&quot;&gt;\\nPERSONAL INFORMATION\\n&lt;\\\/div&gt;&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_0cff6db&quot;,&quot;label&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;_id&quot;:&quot;366344a&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Name of complainant&quot;,&quot;field_custom_id&quot;:&quot;field_366344a&quot;,&quot;type&quot;:&quot;text&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;abdb380&quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Case Manager name (if known)&quot;,&quot;required&quot;:&quot;true&quot;,&quot;type&quot;:&quot;text&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;,&quot;field_custom_id&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;0f8fddc&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;label&quot;:&quot;Contact details (apartment number) &quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:2,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_0f8fddc&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;type&quot;:&quot;tel&quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Phone number&quot;,&quot;field_custom_id&quot;:&quot;field_7a4ecd7&quot;,&quot;_id&quot;:&quot;7a4ecd7&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;type&quot;:&quot;email&quot;,&quot;_id&quot;:&quot;7eef8d4&quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Email address&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;,&quot;field_custom_id&quot;:&quot;&quot;},{&quot;type&quot;:&quot;html&quot;,&quot;acceptance_text&quot;:null,&quot;field_html&quot;:&quot;&lt;div style=\\&quot;font-size:18px; font-weight:600; color:#0D7FC3; margin-top:25px; margin-bottom:10px; text-align:left;\\&quot;&gt;\\nNATURE OF THE COMPLAINT\\n&lt;\\\/div&gt;&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_452c52e&quot;,&quot;_id&quot;:&quot;452c52e&quot;,&quot;label&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Does your complaint involve a staff member? &quot;,&quot;field_custom_id&quot;:&quot;field_6dbcb11&quot;,&quot;_id&quot;:&quot;6dbcb11&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Does it involve access to services? &quot;,&quot;field_custom_id&quot;:&quot;field_1c20908&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;_id&quot;:&quot;1c20908&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Does it involve quality of services?&quot;,&quot;field_custom_id&quot;:&quot;field_b57d9e8&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;_id&quot;:&quot;b57d9e8&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Does it involve a violation of policies or procedures?&quot;,&quot;field_custom_id&quot;:&quot;field_a78d141&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;_id&quot;:&quot;a78d141&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Does it involve a decision made (appeal of decision)? &quot;,&quot;field_custom_id&quot;:&quot;field_9000265&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;_id&quot;:&quot;9000265&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Does it involve your safety? &quot;,&quot;field_custom_id&quot;:&quot;field_90a7b1a&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;_id&quot;:&quot;90a7b1a&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;type&quot;:&quot;html&quot;,&quot;acceptance_text&quot;:null,&quot;field_html&quot;:&quot;&lt;div style=\\&quot;font-size:18px; font-weight:600; color:#5F6461; margin-top:25px; margin-bottom:10px; text-align:left;\\&quot;&gt;\\n  If your complaint involves a staff member, please identify the person. For example, \\u201cmy complaint involves Marie Citoyen, the administrative assistant, and she organizes my visits.\\u201d\\n&lt;\\\/div&gt;&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_7dd4265&quot;,&quot;_id&quot;:&quot;7dd4265&quot;,&quot;label&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Name of person&quot;,&quot;field_custom_id&quot;:&quot;field_cbc9d8d&quot;,&quot;_id&quot;:&quot;cbc9d8d&quot;,&quot;type&quot;:&quot;text&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Title (if known)&quot;,&quot;field_custom_id&quot;:&quot;field_ca62a15&quot;,&quot;_id&quot;:&quot;ca62a15&quot;,&quot;type&quot;:&quot;text&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;width&quot;:&quot;50&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Nature of interaction&quot;,&quot;field_custom_id&quot;:&quot;field_c496909&quot;,&quot;_id&quot;:&quot;c496909&quot;,&quot;type&quot;:&quot;text&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;type&quot;:&quot;html&quot;,&quot;acceptance_text&quot;:null,&quot;field_html&quot;:&quot;&lt;div style=\\&quot;font-size:18px; font-weight:600; color:#0D7FC3; margin-top:25px; margin-bottom:10px; text-align:left;\\&quot;&gt;\\nCOMPLAINT DETAILS\\n&lt;\\\/div&gt;&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_ff5a74f&quot;,&quot;_id&quot;:&quot;ff5a74f&quot;,&quot;label&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;type&quot;:&quot;html&quot;,&quot;acceptance_text&quot;:null,&quot;field_html&quot;:&quot;&lt;div style=\\&quot;font-size:18px; font-weight:600; color:#5F6461; margin-top:25px; margin-bottom:10px; text-align:left;\\&quot;&gt;\\n  Please provide as much detail as possible (what happened, when, who was present, etc.).\\n&lt;\\\/div&gt;&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_49defa8&quot;,&quot;_id&quot;:&quot;49defa8&quot;,&quot;label&quot;:null,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;rows&quot;:null,&quot;required&quot;:null,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:15,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;field_custom_id&quot;:&quot;field_e5b9a60&quot;,&quot;_id&quot;:&quot;e5b9a60&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;label&quot;:&quot;&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:&quot;5&quot;,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;What is the impact on you or your services?&quot;,&quot;field_custom_id&quot;:&quot;field_bf73146&quot;,&quot;_id&quot;:&quot;bf73146&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Has this happened before? &quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;field_custom_id&quot;:&quot;field_d3d9663&quot;,&quot;_id&quot;:&quot;d3d9663&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:9,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;If yes, please provide details.&quot;,&quot;field_custom_id&quot;:&quot;field_8c3ff25&quot;,&quot;_id&quot;:&quot;8c3ff25&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:9,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Do you have any suggestions to help us resolve this issue?&quot;,&quot;field_custom_id&quot;:&quot;field_90ad2e1&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;_id&quot;:&quot;90ad2e1&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Have you taken any steps to try to resolve the issue related to your complaint?&quot;,&quot;type&quot;:&quot;select&quot;,&quot;field_options&quot;:&quot;Yes\\nNo&quot;,&quot;field_custom_id&quot;:&quot;field_9e441ae&quot;,&quot;_id&quot;:&quot;9e441ae&quot;,&quot;placeholder&quot;:null,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:&quot;&quot;,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:9,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;If yes, please describe what you have done so far.&quot;,&quot;field_custom_id&quot;:&quot;field_52b996d&quot;,&quot;type&quot;:&quot;textarea&quot;,&quot;_id&quot;:&quot;52b996d&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;width&quot;:&quot;100&quot;,&quot;field_value&quot;:&quot;&quot;},{&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Name of the complainant&quot;,&quot;width&quot;:&quot;50&quot;,&quot;field_custom_id&quot;:&quot;field_7607162&quot;,&quot;_id&quot;:&quot;7607162&quot;,&quot;type&quot;:&quot;text&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:null,&quot;max_date&quot;:null,&quot;localization&quot;:null,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:null,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;},{&quot;type&quot;:&quot;date&quot;,&quot;acceptance_text&quot;:null,&quot;rows&quot;:null,&quot;step_previous_button&quot;:null,&quot;step_next_button&quot;:null,&quot;label&quot;:&quot;Date:&quot;,&quot;width&quot;:&quot;50&quot;,&quot;field_custom_id&quot;:&quot;field_2895f6a&quot;,&quot;_id&quot;:&quot;2895f6a&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;recaptcha_badge&quot;:null,&quot;recaptcha_theme&quot;:null,&quot;recaptcha_size&quot;:null,&quot;checked_by_default&quot;:null,&quot;min_time&quot;:null,&quot;max_time&quot;:null,&quot;min_date&quot;:&quot;&quot;,&quot;max_date&quot;:&quot;&quot;,&quot;localization&quot;:&quot;&quot;,&quot;min&quot;:null,&quot;max&quot;:null,&quot;field_options&quot;:null,&quot;inline_list&quot;:null,&quot;field_html&quot;:null,&quot;native_html5&quot;:&quot;&quot;,&quot;multiple_selection&quot;:null,&quot;required&quot;:&quot;&quot;,&quot;iti_tel&quot;:null,&quot;iti_tel_tel_type&quot;:null,&quot;iti_tel_require_area&quot;:null,&quot;iti_tel_allow_dropdown&quot;:null,&quot;iti_tel_country_include&quot;:null,&quot;iti_tel_ip_detect&quot;:null,&quot;iti_tel_internationalize&quot;:null,&quot;file_sizes&quot;:null,&quot;file_types&quot;:null,&quot;allow_multiple_upload&quot;:null,&quot;max_files&quot;:null,&quot;step_icon&quot;:null,&quot;field_value&quot;:&quot;&quot;}],&quot;steps_type&quot;:&quot;label&quot;}\" data-widget_type=\"raven-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"raven-form raven-flex raven-flex-wrap raven-flex-bottom raven-hide-required-mark\" method=\"post\" name=\"New form\" novalidate=\"novalidate\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5986\" \/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"34fe3271\" \/>\n\t\t\t\t\t<div id=\"raven-field-group-0cff6db\" class=\"raven-flex-wrap raven-field-type-html raven-field-group elementor-column elementor-col-100\">\n\t\t\t<div style=\"font-size:18px; font-weight:600; color:#0D7FC3; margin-top:25px; margin-bottom:10px; text-align:left;\">\nPERSONAL INFORMATION\n<\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-366344a\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-366344a\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tName of complainant\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[366344a]\" id=\"form-field-366344a\" class=\"raven-field\" placeholder=\"\" data-type=\"text\" data-custom-id=\"field_366344a\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-abdb380\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50 raven-field-required\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-abdb380\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tCase Manager name (if known)\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[abdb380]\" id=\"form-field-abdb380\" class=\"raven-field\" placeholder=\"\" data-type=\"text\" required=\"required\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-0f8fddc\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-0f8fddc\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tContact details (apartment number) \t\t\t\t\t\t<\/label>\n\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[0f8fddc]\" id=\"form-field-0f8fddc\" class=\"raven-field\" placeholder=\"\" data-type=\"textarea\" data-custom-id=\"field_0f8fddc\"\t\t\trows=\"2\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-7a4ecd7\" class=\"raven-flex-wrap raven-field-type-tel raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-7a4ecd7\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tPhone number\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"tel\" name=\"fields[7a4ecd7]\" id=\"form-field-7a4ecd7\" class=\"raven-field\" placeholder=\"\" data-type=\"tel\" pattern=\"^[0-9\\-\\+\\s\\(\\)]*$\" title=\"The value should only consist numbers and phone characters (-, +, (), etc)\" data-custom-id=\"field_7a4ecd7\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-7eef8d4\" class=\"raven-flex-wrap raven-field-type-email raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-7eef8d4\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tEmail address\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"email\" name=\"fields[7eef8d4]\" id=\"form-field-7eef8d4\" class=\"raven-field\" placeholder=\"\" data-type=\"email\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-452c52e\" class=\"raven-flex-wrap raven-field-type-html raven-field-group elementor-column elementor-col-100\">\n\t\t\t<div style=\"font-size:18px; font-weight:600; color:#0D7FC3; margin-top:25px; margin-bottom:10px; text-align:left;\">\nNATURE OF THE COMPLAINT\n<\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-6dbcb11\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-6dbcb11\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDoes your complaint involve a staff member? \t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[6dbcb11]\" id=\"form-field-6dbcb11\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_6dbcb11\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-1c20908\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-1c20908\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDoes it involve access to services? \t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[1c20908]\" id=\"form-field-1c20908\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_1c20908\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-b57d9e8\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-b57d9e8\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDoes it involve quality of services?\t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[b57d9e8]\" id=\"form-field-b57d9e8\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_b57d9e8\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-a78d141\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-a78d141\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDoes it involve a violation of policies or procedures?\t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[a78d141]\" id=\"form-field-a78d141\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_a78d141\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-9000265\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-9000265\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDoes it involve a decision made (appeal of decision)? \t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[9000265]\" id=\"form-field-9000265\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_9000265\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-90a7b1a\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-90a7b1a\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDoes it involve your safety? \t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[90a7b1a]\" id=\"form-field-90a7b1a\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_90a7b1a\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-7dd4265\" class=\"raven-flex-wrap raven-field-type-html raven-field-group elementor-column elementor-col-100\">\n\t\t\t<div style=\"font-size:18px; font-weight:600; color:#5F6461; margin-top:25px; margin-bottom:10px; text-align:left;\">\n  If your complaint involves a staff member, please identify the person. For example, \u201cmy complaint involves Marie Citoyen, the administrative assistant, and she organizes my visits.\u201d\n<\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-cbc9d8d\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-cbc9d8d\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tName of person\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[cbc9d8d]\" id=\"form-field-cbc9d8d\" class=\"raven-field\" placeholder=\"\" data-type=\"text\" data-custom-id=\"field_cbc9d8d\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-ca62a15\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-ca62a15\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tTitle (if known)\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[ca62a15]\" id=\"form-field-ca62a15\" class=\"raven-field\" placeholder=\"\" data-type=\"text\" data-custom-id=\"field_ca62a15\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-c496909\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-c496909\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tNature of interaction\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[c496909]\" id=\"form-field-c496909\" class=\"raven-field\" placeholder=\"\" data-type=\"text\" data-custom-id=\"field_c496909\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-ff5a74f\" class=\"raven-flex-wrap raven-field-type-html raven-field-group elementor-column elementor-col-100\">\n\t\t\t<div style=\"font-size:18px; font-weight:600; color:#0D7FC3; margin-top:25px; margin-bottom:10px; text-align:left;\">\nCOMPLAINT DETAILS\n<\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-49defa8\" class=\"raven-flex-wrap raven-field-type-html raven-field-group elementor-column elementor-col-100\">\n\t\t\t<div style=\"font-size:18px; font-weight:600; color:#5F6461; margin-top:25px; margin-bottom:10px; text-align:left;\">\n  Please provide as much detail as possible (what happened, when, who was present, etc.).\n<\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-e5b9a60\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[e5b9a60]\" id=\"form-field-e5b9a60\" class=\"raven-field\" placeholder=\"\" data-type=\"textarea\" data-custom-id=\"field_e5b9a60\"\t\t\trows=\"15\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-bf73146\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-bf73146\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tWhat is the impact on you or your services?\t\t\t\t\t\t<\/label>\n\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[bf73146]\" id=\"form-field-bf73146\" class=\"raven-field\" placeholder=\"\" data-type=\"textarea\" data-custom-id=\"field_bf73146\"\t\t\trows=\"5\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-d3d9663\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-d3d9663\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tHas this happened before? \t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[d3d9663]\" id=\"form-field-d3d9663\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_d3d9663\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-8c3ff25\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-8c3ff25\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tIf yes, please provide details.\t\t\t\t\t\t<\/label>\n\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[8c3ff25]\" id=\"form-field-8c3ff25\" class=\"raven-field\" placeholder=\"\" data-type=\"textarea\" data-custom-id=\"field_8c3ff25\"\t\t\trows=\"9\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-90ad2e1\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-90ad2e1\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDo you have any suggestions to help us resolve this issue?\t\t\t\t\t\t<\/label>\n\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[90ad2e1]\" id=\"form-field-90ad2e1\" class=\"raven-field\" placeholder=\"\" data-type=\"textarea\" data-custom-id=\"field_90ad2e1\"\t\t\trows=\"9\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-9e441ae\" class=\"raven-flex-wrap raven-field-type-select raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-9e441ae\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tHave you taken any steps to try to resolve the issue related to your complaint?\t\t\t\t\t\t<\/label>\n\t\t\t\t<div class=\"raven-field-subgroup\">\n\t\t<svg aria-hidden=\"true\" class=\"raven-field-select-arrow e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><select oninput=\"onInvalidRavenFormField(event)\" oninvalid=\"onInvalidRavenFormField(event)\" type=\"select\" name=\"fields[9e441ae]\" id=\"form-field-9e441ae\" class=\"raven-field\" placeholder=\"\" data-type=\"select\" data-custom-id=\"field_9e441ae\"><option value=\"Yes\">Yes<\/option><option value=\"No\">No<\/option><\/select><\/div>\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-52b996d\" class=\"raven-flex-wrap raven-field-type-textarea raven-field-group elementor-column elementor-col-100\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-52b996d\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tIf yes, please describe what you have done so far.\t\t\t\t\t\t<\/label>\n\t\t\t\t<textarea\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"textarea\" name=\"fields[52b996d]\" id=\"form-field-52b996d\" class=\"raven-field\" placeholder=\"\" data-type=\"textarea\" data-custom-id=\"field_52b996d\"\t\t\trows=\"9\"><\/textarea>\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-7607162\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-7607162\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tName of the complainant\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[7607162]\" id=\"form-field-7607162\" class=\"raven-field\" placeholder=\"\" data-type=\"text\" data-custom-id=\"field_7607162\">\n\t\t\t\t<\/div>\n\t\t\t\t<div id=\"raven-field-group-2895f6a\" class=\"raven-flex-wrap raven-field-type-text raven-field-group elementor-column elementor-col-50\">\n\t\t\t\t\t<label\n\t\t\tfor=\"form-field-2895f6a\"\n\t\t\tclass=\"raven-field-label\">\n\t\t\tDate:\t\t\t\t\t\t<\/label>\n\t\t\t\t<input\n\t\t\toninput=\"onInvalidRavenFormField(event)\"\n\t\t\toninvalid=\"onInvalidRavenFormField(event)\"\n\t\t\ttype=\"text\" name=\"fields[2895f6a]\" id=\"form-field-2895f6a\" class=\"raven-field flatpickr\" placeholder=\"\" data-type=\"date\" data-custom-id=\"field_2895f6a\"\t\t\tdata-min-date=\"\"\t\t\t\t\t\tdata-max-date=\"\">\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"raven-field-group raven-field-type-submit-button elementor-column elementor-col-100\">\n\t\t\t\t\t\t\t\t\t<button class=\"raven-submit-button\" type=\"submit\">\n\t\t\t\t\t\t<span>I certify and submit my comlaint<\/span>\n\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/form>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70d3e912 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"70d3e912\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;dc0c6a2&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b5fc384\" data-id=\"5b5fc384\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37537393 elementor-tablet-align-center elementor-align-left elementor-invisible elementor-widget elementor-widget-raven-heading\" data-id=\"37537393\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h2 class=\"raven-heading raven-heading-h2\"><span class=\"raven-heading-title \">Need more information?<\/span><\/h2><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41b2326 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"41b2326\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;dc0c6a2&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;50&quot;,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_bg_x&quot;:&quot;50&quot;,&quot;jet_parallax_layout_bg_y&quot;:&quot;50&quot;,&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4bf6ea8a\" data-id=\"4bf6ea8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-282e2324 elementor-widget elementor-widget-text-editor\" data-id=\"282e2324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For more information about the CAH complaints process, please contact: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78782bad elementor-widget elementor-widget-icon-box\" data-id=\"78782bad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tClarisse Nangue-Woungang\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7f7222 elementor-view-stacked elementor-position-inline-start elementor-shape-circle elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4e7f7222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:llegault@caheritage.org\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tcnangue@caheritage.org\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5475ef elementor-view-stacked elementor-position-inline-start elementor-shape-circle elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2f5475ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:416-365-3350\" class=\"elementor-icon\" tabindex=\"-1\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t416-365-3350, ext. 233\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16655dd1 elementor-widget elementor-widget-spacer\" data-id=\"16655dd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6688c58e elementor-hidden-mobile\" data-id=\"6688c58e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1491af0f elementor-widget elementor-widget-spacer\" data-id=\"1491af0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint Form Centres d\u2019Accueil H\u00e9ritage encourages your feedback.Receiving your comments\u2014positive or negative\u2014is the best way for us to improve and continue to serve you better. Let\u2019s work together to find [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-5986","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Form - Les Centres D&#039;accueil Heritage<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caheritage.org\/en\/complaint-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Form - Les Centres D&#039;accueil Heritage\" \/>\n<meta property=\"og:description\" content=\"Complaint Form Centres d\u2019Accueil H\u00e9ritage encourages your feedback.Receiving your comments\u2014positive or negative\u2014is the best way for us to improve and continue to serve you better. Let\u2019s work together to find [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caheritage.org\/en\/complaint-form\/\" \/>\n<meta property=\"og:site_name\" content=\"Les Centres D&#039;accueil Heritage\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-20T10:40:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/complaint-form\\\/\",\"url\":\"https:\\\/\\\/caheritage.org\\\/en\\\/complaint-form\\\/\",\"name\":\"Complaint Form - Les Centres D'accueil Heritage\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/#website\"},\"datePublished\":\"2026-04-08T22:34:57+00:00\",\"dateModified\":\"2026-04-20T10:40:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/complaint-form\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/caheritage.org\\\/en\\\/complaint-form\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/complaint-form\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/caheritage.org\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaint Form\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/caheritage.org\\\/en\\\/\",\"name\":\"Les Centres D'accueil Heritage\",\"description\":\"Les Centres D'accueil Heritage\",\"publisher\":{\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/caheritage.org\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/#organization\",\"name\":\"Les Centres D'accueil Heritage\",\"url\":\"https:\\\/\\\/caheritage.org\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/caheritage.org\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/Screen-Shot-2025-10-14-at-6.29.19-PM.png\",\"contentUrl\":\"https:\\\/\\\/caheritage.org\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/Screen-Shot-2025-10-14-at-6.29.19-PM.png\",\"width\":664,\"height\":646,\"caption\":\"Les Centres D'accueil Heritage\"},\"image\":{\"@id\":\"https:\\\/\\\/caheritage.org\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint Form - Les Centres D'accueil Heritage","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/caheritage.org\/en\/complaint-form\/","og_locale":"en_US","og_type":"article","og_title":"Complaint Form - Les Centres D'accueil Heritage","og_description":"Complaint Form Centres d\u2019Accueil H\u00e9ritage encourages your feedback.Receiving your comments\u2014positive or negative\u2014is the best way for us to improve and continue to serve you better. Let\u2019s work together to find [&hellip;]","og_url":"https:\/\/caheritage.org\/en\/complaint-form\/","og_site_name":"Les Centres D'accueil Heritage","article_modified_time":"2026-04-20T10:40:32+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/caheritage.org\/en\/complaint-form\/","url":"https:\/\/caheritage.org\/en\/complaint-form\/","name":"Complaint Form - Les Centres D'accueil Heritage","isPartOf":{"@id":"https:\/\/caheritage.org\/en\/#website"},"datePublished":"2026-04-08T22:34:57+00:00","dateModified":"2026-04-20T10:40:32+00:00","breadcrumb":{"@id":"https:\/\/caheritage.org\/en\/complaint-form\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/caheritage.org\/en\/complaint-form\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/caheritage.org\/en\/complaint-form\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/caheritage.org\/en\/"},{"@type":"ListItem","position":2,"name":"Complaint Form"}]},{"@type":"WebSite","@id":"https:\/\/caheritage.org\/en\/#website","url":"https:\/\/caheritage.org\/en\/","name":"Les Centres D'accueil Heritage","description":"Les Centres D'accueil Heritage","publisher":{"@id":"https:\/\/caheritage.org\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/caheritage.org\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/caheritage.org\/en\/#organization","name":"Les Centres D'accueil Heritage","url":"https:\/\/caheritage.org\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/caheritage.org\/en\/#\/schema\/logo\/image\/","url":"https:\/\/caheritage.org\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-14-at-6.29.19-PM.png","contentUrl":"https:\/\/caheritage.org\/wp-content\/uploads\/2025\/10\/Screen-Shot-2025-10-14-at-6.29.19-PM.png","width":664,"height":646,"caption":"Les Centres D'accueil Heritage"},"image":{"@id":"https:\/\/caheritage.org\/en\/#\/schema\/logo\/image\/"}}]}},"ticketed":false,"_links":{"self":[{"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/pages\/5986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/comments?post=5986"}],"version-history":[{"count":8,"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/pages\/5986\/revisions"}],"predecessor-version":[{"id":6320,"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/pages\/5986\/revisions\/6320"}],"wp:attachment":[{"href":"https:\/\/caheritage.org\/en\/wp-json\/wp\/v2\/media?parent=5986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}