A complaint is an expression of dissatisfaction. It may relate to any of the following:
Complaint Form
Centres d’Accueil Héritage encourages your feedback.
Receiving your comments—positive or negative—is the best way for us to improve and continue to serve you better. Let’s work together to find practical and reasonable solutions.
Centres d’Accueil Héritage encourages your feedback.
Receiving your comments—positive or negative—is the best way for us to improve and continue to serve you better. Let’s work together to find practical and reasonable solutions.
You will receive an acknowledgment of receipt within three (3) business days.
We will follow CAH policies and procedures for complaint resolution.
Complaints are handled confidentially. Your complaint will only be disclosed when required by law (e.g., in the case of a criminal offence).
You will be informed of the outcome within a reasonable timeframe.
The complaint process is designed to be transparent and accessible. It is our responsibility to address each complaint and find the best possible resolution.
Simply complete the online form below. Once submitted, your request will be handled as quickly as possible. If needed, you may also contact a case manager for follow-up.